Contact

Have a question about your order, personalization, shipping, or a gift? We’re here to help.

We usually reply within 12-24 hours.

Need More Help?

You can also reach us by email or through our social channels.

Response Time

We reply within 12–24 hours

For order questions, please include your order number so we can help you faster.

Before contacting us, these answers may help.

How long does personalization take?

Personalized pieces may take extra time because they are made especially for you.

Can I return a personalized item?

Personalized items cannot be returned unless they arrive damaged or incorrect.

Is gift packaging included?

Yes, every order includes a free Hadiya Charms gift box.

How can I track my order?

Once your order has been processed, tracking information will be shared with you by email.